Here’s a fairly typical request from clients and students alike:“I was wondering if you can recommend any whitepapers on incident escalation and handling. Additionally, if there’s any books you can recommend, I’d sure appreciate the info.”
Enough so that I ought to share my answer someplace I can link to, because I’m lazy:
First, yes, there are several "whitepapers" that I've found to be very useful, from Carnegie Mellon's Software Engineering Institute (sponsor of the CERT/CC (tm)).
First and foremost, you should consult their Handbook for CSIRTs (It's far more than a "whitepaper" though, as you'll see).
Now, if that's not enough reading for you, the only published-for-money book I have used in my other classes is "Incident Response: A Strategic Guide..." by Dr. Eugene Schultz. It's no more comprehensive than the above documents -- actually quite a bit less so. But it does provide a more gentle introduction that remains cogent and fairly comprehensive (as introductions go).
/jonathan
Weblog Entry
Wednesday, June 14, 2006
Entry Notes
Category: Stand on the Shoulders of Giants
Event: Typical student request.
Weather: June in Chicago was nice.
Other Details:
It was a clever student who asked this question this particular time. He works for an international bank who is very lucky to have him.